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Ordering and Shipping

How do I place an order?

Placing an order with The Orry Mill is easy! Here’s how you can do it:. You can browse and shop directly on our website at theorrymill.co.uk. Here’s the step-by-step process:. Visit us at The Orry Mill if you prefer to shop in person. We are always o

What are your shipping options and costs?

Shipping. All orders are shipped with Royal Mail and our shipping rates are based on the weight of your order. We do our best to ship out your order as soon as possible. This usually means within 24 hours after receipt, however occasionally it can ta

Do you ship internationally?

Yes we do.  We ship to US, Canada, Aus, and EU. Please see our Shipping Policy page for prices and options. https://theorrymill.co.uk/policies/shipping-policy

How long does delivery take?

Once your product has shipped, it usually takes 2 to 3 business days in UK, 3 to 8 business days to Europe. and approximately 5 to 10 business days for USA and the rest of the world.

My order was marked delivered but it’s not here.

If no one was home at the time of delivery, the carrier may leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the shipp

Can I edit or add anything to my order?

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

How do I cancel my order?

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected] or by asking our Chat function on our website. Please include your order number and the reason for

How do I apply promo/discount codes?

To apply a promo or discount code:• Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order.• Only one code can be used per order.If you’re having trouble entering y

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.Include a photo of the item received and the name of the missing item(s). Please double-check the package for

What if my package gets lost or arrives damaged?

At The Orry Mil, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant de