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The Orry Mill

FAQs | Your Questions Answered About The Orry Mill, Yarn, and More

The Orry Mill Help and FAQs

Who is The Orry Mill?

Where is The Orry Mill located?

What makes The Orry Mill yarn and products unique?

What is The Orry Mill?

About The Orry Mill

What types of yarn do you sell?

Are your yarns eco-friendly or sustainable?

Do you sell knitting patterns and kits?

What size knitting needle do I need?

How do I choose the right yarn for my project?

Are the PetiteKnit patterns in your shop paper patterns?

Petite Knit

Products and Materials

How do I place an order?

What are your shipping options and costs?

Do you ship internationally?

How long does delivery take?

My order was marked delivered but it’s not here.

Can I edit or add anything to my order?

How do I cancel my order?

How do I apply promo/discount codes?

What do I do if I receive the wrong item in my order?

What if my package gets lost or arrives damaged?

Ordering and Shipping

What is your return policy?

How do I return an item?

Can I return an item if the color is different from what I expected?

Returns and Refunds

How do I reset my password?

Do I need an account to make a purchase?

Online Store and Accounts

How does your loyalty program work?

Loyalty Program

What workshops or classes do you offer?

How do I join a Knit-Along (KAL)?

Are your workshops suitable for beginners?

Workshops and Knit-Alongs (KALs)

What is Yarn School?

Orry Mill Yarn School

Do you offer custom dyeing services?

Can I order yarn in bulk for a project?

Custom Orders and Bulk Purchases

How do you ensure sustainability in your products?

Are your yarns cruelty-free?

Sustainability and Ethical Practices

I’m having trouble placing an order—what should I do?

Who can I contact for technical support?

How do I download a digital pattern?

Technical and Website Support

How can I contact The Orry Mill?

What are your customer support hours?

Do you offer live chat support?

Contact and Support

Do you sell gift vouchers?

Can I send a purchase as a gift directly to the recipient?

Do you offer gift wrapping?

Gift Options

How can I find out about your latest promotions?

Do you offer discounts for bulk orders or large purchases?

Promotions and Discounts

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