Please contact us on our email info@theorrymill.co.uk. Alternatively please ask our chat function as we strive to answer all questions and resolve all issues as quickly as possible.

Please contact us on our email <a href="mailto:info@theorrymill.co.uk">info@theorrymill.co.uk</a>Alternatively please ask our chat function as we strive to answer all questions and resolve all issues as quickly as possible.

I’m having trouble placing an order—what should I do?

Please contact us on our email <a href="mailto:info@theorrymill.co.uk">info@theorrymill.co.uk</a>Alternatively please ask our chat function as we strive to answer all questions and resolve all issues as quickly as possible.

Who can I contact for technical support?

https://theorrymill.co.uk/blogs/crafting-charts-and-guides/how-to-download-a-digital-pattern. Hey,Thank you for your purchase! Here are your downloads:Daisy Crochet Bag (downloadable PDF)crochet_bag_daisy_en (1).pdfDownload Link: https://theorrymill.

<a href="https://theorrymill.co.uk/blogs/crafting-charts-and-guides/how-to-download-a-digital-pattern" id="isPasted">https://theorrymill.co.uk/blogs/crafting-charts-and-guides/how-to-download-a-digital-pattern</a> <ul id="isPasted"><li>Once you have selected your downloadable pattern, click &#x2018;Add to cart&apos;</li><li>Your product will now be available within your Cart, click &#x2018;Checkout&#x2019;.</li><li id="isPasted">Ensure Contact, Payment (if required) and Billing address details are completed and click &#x2018;Complete order&#x2019;.</li><li id="isPasted">You will receive your order confirmation, providing a button to download your pattern. Click &#x2018;Download Now&#x2019;.</li><li id="isPasted">Clicking &#x2018;Download Now&#x2019; performs the download of the file; depending on your device and browser, the experience may look different. &#xA0;Your file will now be available within your computer, phone, or tablet&#x2019;s Download folder by default.<ul><li>If downloading on a phone then depending on your device (iPhone or Android) your &apos;Download&apos; folder may be located in your &apos;Files&apos; app or &apos;My Files&apos; app.</li><li>On an iPhone you may have to click &apos;Browse&apos; to find your Downloads folder.</li><li>On Samsung its &apos;Categories&apos;&#xA0;</li><li>On Google phones you open the Files app and browse to the downloads section.</li></ul></li><li>Depending on your device/browser, a pop-up may appear for the recently downloaded file.&#xA0;<ol id="isPasted"><li>You will also receive an email with download links for your digital purchases.</li></ol></li><li>Hey, Thank you for your purchase! Here are your downloads: Daisy Crochet Bag (downloadable PDF) crochet_bag_daisy_en (1).pdf Download Link:&#xA0;<a href="https://theorrymill.co.uk/a/downloads/-/7a3f680ac03490b3/afc6a65189e12a8d" style=" text-decoration: var(--text-link-decoration);">https://theorrymill.co.uk/a/downloads/-/7a3f680ac03490b3/afc6a65189e12a8d</a> Enjoy, The Orry Mill<ul><li>Clicking on the Download Link from within your email and clicking on &#x2018;Download Now&#x2019; will perform the download. Once again, your file will be available within the Download folder for the device you are using.</li></ul></li></ul>

How do I download a digital pattern?

During shop opening hours we might be on the shop floor so please be patient!

Click above to send an email and we will get back to you within 24 hrs, usually sooner!

The Orry Mill

Technical and Website Support

Who is The Orry Mill?

Where is The Orry Mill located?

What makes The Orry Mill yarn and products unique?

What is The Orry Mill?

About The Orry Mill

What types of yarn do you sell?

Are your yarns eco-friendly or sustainable?

Do you sell knitting patterns and kits?

What size knitting needle do I need?

How do I choose the right yarn for my project?

Are the PetiteKnit patterns in your shop paper patterns?

Petite Knit

Products and Materials

How do I place an order?

What are your shipping options and costs?

Do you ship internationally?

How long does delivery take?

My order was marked delivered but it’s not here.

Can I edit or add anything to my order?

How do I cancel my order?

How do I apply promo/discount codes?

What do I do if I receive the wrong item in my order?

What if my package gets lost or arrives damaged?

Ordering and Shipping

What is your return policy?

How do I return an item?

Can I return an item if the color is different from what I expected?

Returns and Refunds

How do I reset my password?

Do I need an account to make a purchase?

Online Store and Accounts

How does your loyalty program work?

Loyalty Program

What workshops or classes do you offer?

How do I join a Knit-Along (KAL)?

Are your workshops suitable for beginners?

Workshops and Knit-Alongs (KALs)

What is Yarn School?

Orry Mill Yarn School

Do you offer custom dyeing services?

Can I order yarn in bulk for a project?

Custom Orders and Bulk Purchases

How do you ensure sustainability in your products?

Are your yarns cruelty-free?

Sustainability and Ethical Practices

How can I contact The Orry Mill?

What are your customer support hours?

Do you offer live chat support?

Contact and Support

Do you sell gift vouchers?

Can I send a purchase as a gift directly to the recipient?

Do you offer gift wrapping?

Gift Options

How can I find out about your latest promotions?

Do you offer discounts for bulk orders or large purchases?

Promotions and Discounts